Agilent Technologies Launches Enhanced Support Services for Electronic Test Equipment
SANTA CLARA, CA, October 9, 2007
Agilent Technologies (NYSE: A) has announced the availability of support enhancements to further the company's leadership position in providing calibration and repair services. The new service offerings are part of Agilent's Remove All Doubt program and initially available in the United States, Canada, and Mexico. They were implemented in direct response to customer feedback focused on improving quality, simplifying the purchase process, and reducing cost of ownership for support of high-performance electronic test equipment.
"Since Agilent's products are used in industry-critical situations like the manufacturing test of cellular handsets, monitoring satellite transmissions, or the complex electronics onboard automobiles, our customers require calibration and repair services that return instruments to their original operating specifications as shipped from the factory," said Gary Whitman, vice president and general manager of Agilent's Americas Services. "Our services and support organization works with Agilent's hardware design groups to ensure products can be maintained to the highest quality levels with the lowest overall cost of ownership."
The added services driven by the Remove All Doubt program include the following:
- Full Calibration After Every Repair: Customers sending Agilent products for repair automatically receive a full calibration, calibration certificate and label, and post-repair data report.
- A No-Questions, No-Hassles Repair Warranty: If an Agilent instrument fails for any reason within 90 days after being repaired at the service center, it will be repaired and recalibrated free of charge with no questions asked.
- A Calibration Turnaround-Time Guarantee: Customers who purchase a return-to-Agilent annual calibration agreement on eligible products are guaranteed a five-day turnaround time or the next calibration is free.
- Priority Response Option: This option ensures next-on-bench priority repair and overnight-air return shipment: If Agilent fails to ship per the original return commitment date, the priority response fee is waived
- Simplified Interactions: This streamlined process offers simplified pricing, personalized online database for customer assets, e-mail updates on the status of each service in process, and direct connection with Agilent service technicians if there are any questions after a repair or calibration.
About the Remove All Doubt Program
Agilent's customer commitment is to provide the highest quality repair and calibration services, restoring Agilent equipment to like-new performance on time. The Remove All Doubt program was launched in 2006 to increase service levels and offerings to the industry. To learn more about this program, go to www.agilent.com/find/removealldoubt or e-mail service-info@agilent.com.
More about Agilent support services can be found at www.agilent.com/find/service
About Agilent Technologies
Agilent Technologies is a premier measurement company and a technology leader in communications, electronics, life sciences, and chemical analysis. The company's 19,000 employees serve customers in more than 110 countries. Agilent had net revenue of $5.0 billion in fiscal 2006. Information about Agilent is available on the Web at www.agilent.com.